We ship to many countries, relying on our central warehouse partner in Germany and partners for worldwide shipping. We typically ask for 1-2 business days for our team to pack & ship your full order. After that the products should arrive within 3-7 business days in most European countries. Once your order leaves our warehouse, we will send you an automated Email confirming dispatch. Please note that obviously cannot foresee any time for customs clearance of goods for shipments to countries outside European Union. All custom clearance and related fees are in the responsibility of the buyer. For more information on countries, shipping times and fees see below. We want to build towards more international shipping locations down the track, however if your country is not on the list - let us know about it by email to hello@ifeelityou.com

We typically ask for 1-2 business days for our team to pack & ship your full order. However, during some more heavy weeks, like holidays, it may take a bit longer. We apologize for this in advance. If you want to double-check on your order status, send us a note at hello@ifeelityou.com

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, first contact us at hello@ifeelityou.com. If your return is accepted, we’ll send instructions on how and where to send your package. Unfortunately, we cannot yet pay for the returns, so you will have to cover the fees of returns. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hello@ifeelityou.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.